DNS Outage Impacting the loading of Event Ticket Page Orders

Uptime Impact: 17 minutes and 56 seconds
Resolved
Resolved

The fix for this issue has been deployed and normal operations have resumed.

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Identified

Our team have identified a suitable workaround for the issue and are in the process of deploying changes to reroute traffic to other AWS regions. We expect recovery to commence imminently.

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Identified

We're investigating an AWS infrastructure issue that is impacting the load times of the event ticket pages. Users that are accessing the ticketing pages from selected Australian Internet Providers are reporting a "Lost in the Flow" message.

Our team are investigating the cause and working to a resolution with AWS.

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Began at:

Affected components
  • Show Flow
    • Ticketing